Important customer information regarding Coronavirus (Covid-19)
Updated 24th March 2020, 12:30pm
Dear Customers and Suppliers,
Further to the new guidance issued by the government at 8:30pm on the 23rd March 2020, we would like to reassure you that we will continue to help you with your projects and fulfil your online orders to the best of our ability. This is usually next working day delivery, if items are ordered before 12:00 midday.
Our service has always been subject to stock availability and we can meet this promise as we hold large stock quantities of the best selling products, as do our suppliers. In the event that we are out of stock we can also ask our suppliers to send directly to you. The majority of our suppliers support direct delivery.
With the exception of our Warehouse Manager, Stephen, we are all set up to work from home so can still take your calls and quickly respond to your emails, online enquiries and online chat questions so please do not hesitate to contact us on our main sales line:-
Following the recent guidance from the PM, the only area of ambiguity for us, is regarding Stephen’s continued attendance at our warehouse in Shepperton, where he receives deliveries, and dispatches your orders; not something that can be done from home.
Whilst we appreciate that the supply of home audio products cannot be deemed an essential service, we are continuing to receive orders and enquiries for our products and services. We will therefore do our best to handle these within the constraints, restrictions and guidelines issued.
Given that Stephen cycles to the warehouse, has no contact with anybody other than the delivery service drivers (who keep their distance) we feel that is acceptable, as well as essential for business continuity, for him to continue to attend the workplace for the foreseeable future, or until further restrictions are imposed. It’s also good exercise for him!
Again, if this situation changes, and those changes affect our ability to specify solutions, supply and support our customers then I will update this notice accordingly.
We are in daily contact with the couriers and suppliers so any changes can be communicated quickly.
If you have any other particular concerns or queries in these uncertain times then please do get in contact with either myself or Sam / Jason (03456 804 104 or email@example.com) or refer back to this page which we will update as and when required.
The Specialist Audio Company Limited
14 Shepperton Film Studios,
Studios Road, Shepperton,
Tel: 03456 803802